We want you to be happy with your order. Because our creams are personal-care products, we can only accept returns in the cases below.
Unopened products
You can return a product within 7 days of delivery if the tube is unopened, unused and still sealed in its original packaging. Please contact us before sending anything back and we will explain how to return it.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or a refund.
Opened products
For hygiene reasons, opened or used products cannot be returned, unless they arrived damaged or incorrect.
Refunds
Once we receive and check your return, we will contact you to arrange your refund.
How to start a return
Call or WhatsApp us at 0328 8078363, or email bodybloompk@gmail.com, with your name, order number and the reason for your return.